Anleitungen

General FAQs (top)

I have a question, which is not answered in the FAQ-list, what should I do? (top)

If you have a question, which is not answered in the FAQ, please write a short mail to the moodle support: lms-support@tum.de.

How should I adjust my browser? (top)

Please pay attention that your browser (e.g. Mozilla Firefox, Microsoft Internet Explorer, Safari, Opera, Google Chrome) should always be up to date and set up right. For the use of moodle, you have to allow cookies (very important for the login process). Otherwise you won't be able to use the platform without restrictions.

Who is allowed to log in? (top)

Lecturers, students and staff are allowed to log in on moodle.
There are separate rules for the vhb students (→ instructions for vhb students or → see also "How can I login as a vhb student?").

External lecturers respectively participants need a TUMOnline guest account for using the moodle course in extended version including activities such as Wiki, Forum, online task description, Mail, etc.
An anonymous guest account is possible for single courses and allows access to the course data. Activities such as Wiki, Forum and online task delivery are not available with such an account.
In both cases please contact the lecturer, respectively your contact person.

→ See also "How do I log into moodle?"

Where do I get my access data from? (top)

The moodle access data for TUM members is set together from the TUM identifier (e.g. "ka21bab") or the TUM-Mail-address (e.g. "max.mustermann@tum.de" or "max.mustermann@mytum.de") and the appending password.
Passwords aren't saved on moodle.
The moodle access data for LMU members is set together from the complete CampusLMU-Mail-Address of the domains @lmu.de, @campus.lmu.de and @med.lmu.de and the appending password.

If you have any questions, concerning the log in data, please write a short mail to the it-support: it-support@tum.de.

How do I log into moodle? (top)

In order to log in, please open the website www.moodle.tum.de. Choose the appropriate login link in the block "Moodle Login" on the upper left of the homepage.
For mobile devices: You can find the block using the right-pointing arrow left bottom of your display.

Registration with a TUMOnline account:
If you're a TUM member, choose the link "I have a TUM ID". Afterwards, enter your TUM identification (e.g. "ka21bab") or your TUM-mail-address (e.g. "max.mustermann@tum.de" or "max.mustermann@mytum.de") with the corresponding password and click on the button "Login".

Registration with a LMU account:
As a LMU member, please choose the link "I have a LMU ID" and fill in your complete CampusLMU-mail-address of the domains @lmu.de, @campus.lmu.de and @med.lmu.de and the corresponding password. Finally, click on the button "Login".

Registration as an anonymous guest:
If you would like to log in as an anonymous guest without identification, please click on the link "I'm a guest (no ID)" and then on the link "Log in as a guest". In this case, you don't need any access data.

What can I do, if the login fails? (top)

If your login fails, please try the following steps:
1. Close your browser.
2. Open your browser and go to the moodle starting page www.moodle.tum.de.
3. Choose the appropriate login link in the block "Moodle Login" on the upper left of the homepage and insert your identification and the corresponding password (→ see also "How do I log into moodle?").

If this does not work,
- please try another browser
- please change your password in TUMonline and sample after one hour to login in Moodle with the new password.

If your login fails, please write a short mail to the moodle support: lms-support@tum.de.

How can I login as a vhb student? (top)

To get access to the vhb courses on the moodle platform (www.moodle.tum.de) students of the TUM have to use their personal TUM identification (e.g. "ab12cde") or their TUM e-mail address (e.g. "max.mustermann@tum.de" or "max.mustermann@mytum.de") and the corresponding password.
Students of the LMU have to use their complete CampusLMU e-mail address with the domains @lmu.de, @campus.lmu.de and @med.lmu.de and the corresponding password.
→ See also "How do I log into moodle?"

Registered students at the vhb program from other universities need a TUM guest account. After the enrollment and announcement the vhb will send the TUM identification and the activation code to your private e-mail account.

If you don't get any information, please contact the responsible teacher of your vhb lecture.

What is shibboleth? (top)

Shibboleth is a Single-Sign-On-Login System, which means that you only have to register once with your access data and then have an unlimited access to all the systems that are connected with shibboleth.

If a problem with the login occurs, please close your browser and delete all cookies.

I forgot my password, how can I get a new one? (top)

In case you forgot your password, please contact the central it support: it-support@tum.de.

Why is my password not working? (top)

If your password is not working, it could be due to a change of the TUMOnline password. It's important that you always log in with your current access data.

→ Check also "Where do I get my access data from?"

How can I change my password? (top)

A password modification is not possible on moodle. You can change your password on TUMOnline. The new password is valid for moodle as well.

Where can I logout? (top)

To log out, please click on your name (e.g. "Max Mustermann") in the navigation top right and then on the link "Logout".
For mobile devices: You click the icon for the navigation top right. There you can click on your name (e.g. "Max Mustermann") and then on the link "Logout".

For definite logout please close the browser or delete the cookies.

I can't find the list of my courses on my homepage. Why? (top)

There could be several reasons for this problem:

1. The block "Meine Kursübersicht" is available, but the single courses are hidden
In this case you have hidden the course list. If you would like to undo this, please click on the "+"-symbol on the top right of the block "Meine Kursübersicht".

2. The block "Meine Kursübersicht" got delayed in the dock
In this case you find the block "Meine Kursübersicht" on the left in the browser window in the so called "dock".
To move the block to the center of the page, please do the following steps:
Please run the mouse over the block "Meine Kursübersicht" in the dock and click at the opening block on the top right on the symbol with the upward pointing arrow.
The block "Meine Kursübersicht" should be reintegrated in the middle of the page.